Accounting Support Specialist (Phone)

Join the team. Make an impact. At Holded , we believe that daily admin should never stop a great idea from becoming a success. That's why we create intuitive software to empower anyone who dares to start their own business. Long story short: we want to make business simple. In order to create cutting-edge products that meet the needs of the sector, talent is essential. We are looking for passion, creativity, and commitment . In return, we offer the same. The Role We’re looking for a highly communicative and detail-oriented Accounting Support Specialist to join our customer support team. In this role, you’ll provide real-time assistance to our users through phone , helping them navigate Holded’s platform, troubleshoot issues, and offer product-related advice. You’ll be at the forefront of ensuring our customers have a seamless and satisfying experience. What You’ll Do: • Respond promptly to customer inquiries via live call (as secondary task, other text-based channels). • Troubleshoot technical issues, providing clear and concise instructions. • Guide users through Holded’s features, offering personalized support based on their needs. • Document customer interactions in our CRM and escalate issues when necessary. • Identify recurring customer concerns and share insights with the Product and Engineering teams. • Maintain high levels of customer satisfaction by providing friendly, empathetic, and solution-oriented service About you • 1+ year of experience in a Call Center Support or Customer Service role. • Exceptional written communication skills with a focus on clarity and professionalism. • Ability to multitask. • Tech-savvy with a quick ability to learn new tools and platforms. • Basic Knowledge of finance • Strong problem-solving skills and attention to detail. • Native in Spanish but fluent in English. Extra awesome • Experience in a SaaS or tech support environment. • Familiarity with chat platforms like Intercom, Zendesk, Aircall or Zoom • Basic knowledge of business management software (accounting, invoicing, HR). What it's like to work with us • Permanent contract • Hybrid work model • Short work-day on Fridays • 26 paid vacation days • Free catered lunch at the office • English/Spanish classes • Referral program • Continuous Training: annual budget for training for each employee • Fully equipped kitchen with snacks, drinks, and fresh fruit • Top-notch work equipment • Office in front of the sea with ping pong, pool table, PlayStation… • Interesting projects and a great work environment • An excellent opportunity to grow with the company • Discounts on a Gym membership At Holded, we do things a bit differently. There’s no corporate nonsense and no old-fashioned hierarchy. Instead, we work in self-sufficient, autonomous teams. We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation, or age. We didn’t start Holded to be another software company. We started Holded to be epic , and you will be part of it.